High Note Performance believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.
- Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the warehouse and they have initiated the process of shipping them.
- There is no cancellation of orders placed under the Same Day Delivery category.
- No cancellations are entertained for those products that High Note Performance’s marketing team has obtained on special occasions like Pongal, Christmas, Diwali, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
- In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 24 hours of receipt of the products.
High Note Performance does not have any refund policy, however if the product received by the customer is defective or damaged, High Note Performance will repair or replace the product, after inspecting and validating the claim.